Provide comprehensive policyholder care with minimal stress on your internal resources. Our customer services go beyond the call and beyond expectations.
Confirmation of the receipt of their claim, their adjuster’s information, and NCA’s 24/7 customer service number
are given to insureds within minutes of their claim being assigned to NCA. Our phone will ring, yours should not.
Client-dedicated customer service units are trained on your policies and procedures.
Understanding your standards and guidelines allows us to navigate insureds through the entire claims process with confidence and care.
Design a custom message for your insureds.
NCA offers a range of customer communication solutions that can be branded with your company's message. From automated pre-calls to mass emails, you can keep your insureds informed and up-to-date about the status of their claim.
Quality communication when it's needed most
Increase retention rates by providing comprehensive policyholder care when it is most needed. NCA believes prompt and professional contact throughout the claim process reassures the policyholder that everything will return to normal soon. Build that trust and the rest is easy.
All policyholders are contacted by their adjusters within 24 hours. A date and time to inspect the property is scheduled at this time.
NCA provides every adjuster with a toll-free 800 number, corporate voicemail, and NCA e-mail address.
NCA maintains and monitors these facilities to ensure timeliness.
All contact with insured and claim status' are continually updated via NCA’s web portal. Learn more about monitoring claims activity here.
